Customer Service Center

We're here to help

Customer Service Center2022-09-21T10:38:35-07:00

ROI Insurance Solutions is here to provide you with the highest level of customer service. Our online support center and helpful team members are here to assist you through any changes you may need to your policy.

You may also call us at 858-569-2030. Please keep in mind that coverage cannot be bound by email, voicemail, or fax. Coverage will only be bound with written notification from our office.

General Request

Ask us a general question or contact us.

Billing & Payments

Find billing and payment info for your carrier.

Policy Change

Change vehicles, drivers, addresses, coverages, and more.

Submit a Claim

Contact us or your insurance company to start a new claim.

Change Mortgagee

Change your mortgage lender on your policy

Request Certificate

Request a Certificate of Insurance aka COI

ROI Insurance Solutions

5205 Kearny Villa Way, Suite 101
San Diego, California 92123
Phone: 858-569-2030
Fax: 858-277-4901
Email: service@roi-insurance.com

Monday8:00 AM - 5:30 PM
Tuesday8:00 AM - 5:30 PM
Wednesday8:00 AM - 5:30 PM
Thursday8:00 AM - 5:30 PM
Friday8:00 AM - 5:30 PM

24/7 Access to Your
Policies and Coverages

Accessing your policies has never been easier.

Get Instant Access to Your Important Policy Information

  • View Policy Coverages

  • Download Documents

  • Request Policy Changes

  • Add or Replace a Vehicle

  • Report a Claim

  • Get Auto ID Cards

Frequently Asked Questions

FAQs

Will turning in a claim automatically increase my insurance?2022-09-15T17:02:53-07:00

This is not an easy answer.  Different insurance companies will have different formulas on determining your insurance premium; one of which can be claim frequency and severity.  It is our recommendation to discuss your specific claim with our claims manager to see if turning in a claim makes sense.  However, all possible liability claims need to be turned in; as the insurance company needs to be put on notice.

What is an adjuster?2022-09-15T17:02:53-07:00

An adjuster is a representative of the insurance company that helps settle a claim.  They are not employed by us.  We do not settle claims as this is done by the adjuster.  However, we will assist in making sure a covered claim is paid fairly and promptly.

Does my insurance cover special events such as weddings?2022-09-15T17:02:53-07:00

Many venues that are rented for special occasions such as weddings and graduation open houses require proof of coverage for up to $1,000,000 in liability insurance to cover property damage and bodily injury accidents that may occur during the event.  Many Homeowners policies will provide coverage for these types of events. An excess / umbrella liability policy is also a good idea and will comply with the requirement for $1,000,000 in liability coverage.

If you are hosting an event where alcohol will be served, your homeowners policy will cover this “host liquor liability” as long as you do not charge money for the alcohol. If alcohol will be served it is recommended to transfer the liability by hiring a bartender or caterer who carries their own liquor liability coverage. If you do decide to have a cash bar or if the venue requires to be listed as an additional insured on your policy, we can provide you with a separate Special Event Liability policy to cover this exposure.

For specific events and how coverage would be afforded under your policy please contact us.

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